It is ultimately up to your school on where our screen gets placed. We usually see schools putting it in the hallway outside the counseling office, in the main commons area, or in the main entrance area, as long as it gets placed in a high-traffic area of the school. Our only requirement is that it needs to be within three feet of a power outlet.
Here are the steps on how to turn on your NextGrad screen:
If the screen ever malfunctions, it is usually for one of three reasons; it either got unplugged and turned off, disconnected from the internet, or was physically damaged.
If the screen came unplugged, simply plug it back in and turn it back on. Sometimes the connection can be finicky, so you may need to disconnect and reconnect a few times. Feel free to reach out if there are still issues.
If your screen is showing any technical difficulties, power the screen off by unplugging the screen or using the power button or kill switch and turn the power back on. If the issue persists please reach out to us either through our contact page or by calling 801-336-5220.
If the device is physically damaged, please send a picture or video to your NextGrad representative so we can see if it’s a part that can be replaced. If not, we will come replace the entire screen for you.
It is important to maintain your NextGrad screen to keep it clean and free of blemishes. Every 3 months, please follow these 2 steps:
